EPS Group are a responsible and professional provider of Energy Consultancy and Compliance Services for which we are accredited by a number of different authorised bodies.
Whilst we make every effort to ensure that we always provide our customers with an excellent level of service, we do operate a formal complaints procedure in case we fail to meet our customers expectations.
In the unlikely event that you wish to make a complaint we will:
Acknowledge your grievance within 5 working days of receipt.
Fully investigate your complaint and provide you with a final written response ordinarily within 20 working days of receipt.
In the event that circumstances dictate that we require additional time to address your complaint we will notify by your preferred correspondence method (letter, telephone or e-mail).
If we have taken more time to address your concerns, we will provide a final written response within a maximum of 40 working days of receipt.
Where requested we will liaise directly with anyone acting formally on your behalf.
If you are not satisfied with our final response, we will provide details of the appropriate Accreditation Body (dependant upon the service in question) to whom you can refer the matter.